Refund policy – Creative Hands Printing Services, LLC. DBA Beyond the Décor

PLEASE NOTE: We currently do not ship orders. Occasionally we do ship. We do not refund delayed, processing or already shipped items. We use carrier UPS and it will require a signature. Once packaged is dropped off, you will have to reach out to the carrier for lost, delayed, or damaged goods. When checking out, on the INFORMATION page, for Delivery Method, please select Pick Up Order (FREE) or Local Delivery (DELIVERY FEE) by choosing SHIP. For a limited time enjoy 5% off of your total order by using code: CREATIVEHANDS5 (Excluding Events, Printed Sublimation Transfers, Gift Cards, Learning Stations, & Vinyl Banners). *The processing time for all orders is 7-14 business days; Monday through Thursday (excluding holidays) 5:00PM-8:00PM (CT) after payment is processed and received, which could be sooner depending on our workload* If you need it before then you MUST email us BEFORE placing your order to verify if we can accommodate your request. The order itself does not take 7-14 business days to complete. It is the number of orders we have to fulfill to get to your order.

Refund policy

We do not accept returns or exchanges

Due to the nature of the items, We can't accept returns or exchanges because items are custom made or personalized just for you.

We do not accept cancellations

Once you submit your order it is automatically processed, at this point we can not accept any cancellations. But please contact us if you have any problems with your order at beyondthedecorbycl@gmail.com